FAQ
Answers to common questions about therapy and my practice.
Frequently Asked Questions
1. What is the NeuroAffective Relational Model® (NARM®)?
NARM® is a therapeutic approach designed to address the long-term effects of complex and developmental trauma. Instead of focusing only on the past or on symptoms, it supports you in exploring the patterns and survival strategies that may be limiting your connection with yourself and others. The goal is to increase awareness, capacity, and Self-Agency in the present moment.
2. I know you are a trauma therapist, but I don’t think I have trauma. Can I still work with you?
Yes. My approach can benefit anyone who feels stuck, disconnected, or limited in some area of life. You don’t need to identify as having “trauma” to find our work meaningful—many clients simply want to improve relationships, increase self-understanding, or create more choice in how they respond to life’s challenges, and we can always achieve it by exploring patterns that might be rooted in our past experience.
3. What kinds of concerns do you work with?
I work with adults navigating the effects of complex and relational trauma, including challenges with anxiety, depression, self-esteem, and relationship patterns. I also have a particular interest in supporting individuals with personality adaptations often described as borderline, narcissistic, or schizoid—always through a lens of curiosity and compassion. In addition, I work with clients around sexuality, gender identity, and cultural or cross-cultural challenges, including the unique experiences of marginalized communities.
4. Do you offer in-person or online sessions?
I offer in-person sessions in Ottawa’s Centretown area, as well as secure online sessions for clients anywhere in Ontario. Online sessions are conducted through Jane App’s video platform, which meets Canadian privacy requirements and complies with PHIPA in Ontario, ensuring that your information remains secure and confidential.
Quebec residents are welcome to work with me online or in person at my Ottawa office; however, it is your responsibility to confirm with your insurance provider whether services with an Ontario-registered psychotherapist are covered. I am regulated by the College of Registered Psychotherapists of Ontario (CRPO) and do not report to any Quebec governing bodies.
5. How long is each session, and how often will we meet?
Sessions are typically 50 minutes. Many clients find weekly or bi-weekly sessions helpful at the beginning, with the option to adjust frequency over time based on your needs and goals.
6. Is therapy confidential?
Yes. As a Registered Psychotherapist with the College of Registered Psychotherapists of Ontario, I follow strict confidentiality guidelines. The only exceptions are specific legal and ethical situations, such as when there is a risk of harm to yourself or others, or when required by law.
7. How do you manage confidential files, including clinical notes?
I use Jane App, a secure practice management platform that complies with all privacy laws in Canada, including the Personal Health Information Protection Act (PHIPA) in Ontario and PIPEDA at the federal level. Jane encrypts all data in transit and at rest, and stores information on secure Canadian servers. Your clinical notes, contact information, and any other records are accessible only to me and are never shared without your consent, except in situations required by law. This system allows me to maintain clear and accurate records while safeguarding your privacy at the highest standard.
8. How do you accept payment?
I accept payment by credit card only, processed securely through Jane App. This ensures your payment information is encrypted and protected in compliance with Canadian privacy laws, including PHIPA in Ontario.
I do not accept e-Transfers, as bank systems do not guarantee the same level of privacy for client transaction details. Using Jane’s integrated payment system helps safeguard your personal and financial information.
9. Do you accept insurance?
I do not offer direct billing at this time. However, my services are covered by most extended health plans under Registered Psychotherapist or Mental Health Counsellor. If you wish to use your insurance benefits, please check with your insurer to confirm your coverage details. After each session, I will provide you with a receipt that you can submit to your insurance provider for reimbursement.